Refund policy

Return Policy- store credit only:

• Returns are accepted within (20) days of your purchase delivery date to be eligible for store credit only.
• All sale items are final sale.
• Shipping is nonrefundable 
• If returned after (20) days, we can't accept the return.
• Returns must be in new condition, scent free, unworn and unwashed, with tags attached. 

How to Make a return:

• https://shopemmacate.com/apps/redo/returns-portal/login
• Enter order number and follow the return steps
  
• Please DO NOT mail a return on your own. A return label MUST be printed by following our return steps whether you purchased re;do or not
  • Any returns sent on their own are not eligible for store credit or return.
• Print return label, tape to package and drop off at the designated carrier

Nonreturnable items:

• Items returned after (20) days
• Accessories 
• ALL SALE items
• Undergarments
• Jewelry

Please contact customerservice@shopemmacate.com for any concerns regarding your order! Thank you!